Shipping and Delivery
Shipping Policy :
All Products purchased from the Website shall be delivered to the User by standard courier services by Gokofo.com on behalf of the respective Sellers through a logistics partner or by the Sellers themselves. All deliveries where applicable shall be made on a best efforts basis, and while the Website will endeavor to deliver the Products on the dates intimated, the Website disclaims any claims or liabilities arising from any delay in this regard. On behalf of the Seller, a nominal fee may be charged on all cash on delivery (“COD”) orders. The COD charge can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned or if the cancellation request is raised after the order is shipped.
Gokofo.com shall not be responsible for any delay in the delivery of the Products. Gokofo.com shall not be liable for any damage to the Product in transit due to mishandling by the logistics partner.
The logistics partner supported by Gokofo.com will make a maximum of three attempts to deliver your order. In case the User is not reachable or does not accept delivery of products in these attempts the respective Seller reserves the right to cancel the order(s) at its discretion.
An estimated delivery time shall be displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to inter alia::
- Bad weather
- Flight delays
- Political disruptions
- Other unforeseen circumstances
In the event any delay in delivery of a Product is expected, the Website may, at its sole discretion, intimate the User who may have purchased the same, regarding such delay.
The Website shall not be held responsible and will bear no liability in case of failure or delay of delivering the Products including any damage or loss caused to the Products.
Where there is a likelihood of delay in delivery of the Products, the User may be notified of the same from time to time. However, no refunds may be claimed by the User for any delay in delivery of the Products, which was caused due to reasons beyond the control of the Website and/or the Seller.
However in case where a damage has been caused to the Products ordered, the Seller shall replace the products as per the Seller’s replacement policy as may be indicated on the Website along with the Product
No deliveries of the Products shall be made outside the territorial boundaries of India. In case a User purchases multiple Products in one transaction, the Seller(s) may deliver the same together. However, this may not always be possible and shall be subject to availability of stock with the relevant Sellers.
If a User wishes to get delivery to different addresses, then the User shall be required to purchase the Products under separate transactions and provide separate delivery addresses for each transaction, as may be required. The User agrees that the delivery can be made to the person who is present at the shipping address provided by the User.
Gokofo.com shall not compensate for any mental agony caused due to delay in delivery. The Users can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the Users will be refunded back the price of the product in the account or payment wallet, in accordance with the options chosen by you, as soon as the order is successfully cancelled.
User agrees and acknowledges that any claims regarding order delivery (including non-receipt/ non- delivery of order or signature verification) shall be notified to Gokofo within 5 days from the alleged date of delivery of product reflecting on the Gokofo portal. Non notification by You of non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. Gokofo disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order (including signature verification in Proof of delivery) after 5 days from the alleged date of delivery of product reflecting on the Gokofo portal.
We at GOKOFO know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible. Depending upon the location, the product is delivered to you in 3-5 workings days after it has been dispatched from our warehouse. Free shipping is available on all products, subject to a minimum order value. A Non-Refundable charge of Rs. 99/- will be applied to all orders below Rs. 500/- The whole order amount including any delivery charges will be refunded if the order is cancelled or lost in transit by us
Cash On Delivery Policy:
As per the Cash on Delivery policy
- To avail COD Service, all items in the cart should be applicable for COD.
- COD is applicable on a minimum sale value of Rs. 0 and maximum of Rs. 50,000 only.
- Pin code provided for Cash on Delivery should be in the serviceable area. If not, any online payment mode needs to be used
- You cannot open the box without making the payment at the time of delivery.
- If the product is open, do not accept the order.
- No credit/debit cards are accepted in Cash on Delivery.
Using Cash Back & Promo Codes/Coupons :
- Cash back Promo Code may not be applicable for all the products on the website.
- Special coupons should be redeemed within the limited period, and validity once expired, cannot be extended later.
- Two offers cannot be clubbed together using the Promo Code.
- GOKOFO.COMreserves the right to cancel any promotional 'Promo Code' and the transactions in which they are used. (This is not applicable on Cash back Promo Codes)
- Cash back and Promo Code Coupon cannot be clubbed together to avail an offer at GOKOFO.com. This means, if Promo Code is used in an offer, Cash back cannot be generated
- Cash back amount is subject to change at the sole discretion GOKOFO.com.
Terms & Conditions
This Shipping Policy applies to all items purchased directly from GOKOFO.COM. The policy is subject to change. Hence, please visit our website WWW.GOKOFO.COM for the latest policy.